PRIVACY POLICY

 

This Privacy Policy describes how Silvata LDA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website (https://www.silvata.com), use our services, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Services.
 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Services, update the “Last update” date, and take any other steps required by applicable law. Furthermore, we therefore recommend that you periodically review this page.

 

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect information about you from various sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our Services may include: Basic contact details including your name, company name, company address, phone number, email. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To achieve this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties. When you visit our Site, open or click on emails we send you, or interact with our Services, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third-parties, and are not responsible for any third-party’s policies or practices.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Services. We use your personal information to provide you with the Services in order to perform our contract with you.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

DATA TRANSFER TO THE USA AND OTHER THIRD COUNTRIES

We use tools provided by companies based in the USA and other third countries. When these tools are active, your personal data may be transferred and processed in these countries. Please note that the level of data protection in these countries may not meet EU standards. For example, U.S. companies are legally obligated to share personal data with security agencies, and you may not have legal recourse against this. As a result, it’s possible that U.S. authorities (e.g., intelligence agencies) could process, analyze, and permanently store your data for surveillance purposes. We have no control over these processing activities.

COOKIES

Like many websites, we use Cookies on our Site. To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

REQUEST VIA EMAIL, PHONE, OR CONTACT FORM

If you submit inquiries to us via a contact form, email, or phone, your details (name, inquiry, etc.), including the contact information you provide, will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. We will not share this data without your consent. The processing of this data is done to enable us to address the inquiry you directed to us. The data you transmit to us via a contact form, email, or phone will remain with us until you request its deletion. Mandatory legal provisions, especially retention periods, remain unaffected.

ANALYSIS TOOLS AND ADVERTISING

GOOGLE ANALYTICS

This website uses features of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, duration of stay, operating systems used, and user origin. These data are aggregated into a user ID and assigned to the respective end device of the website visitor. Furthermore, we can record mouse and scroll movements as well as clicks with Google Analytics. Additionally, Google Analytics employs various modeling approaches to supplement the captured data sets and utilizes machine learning technologies in data analysis. Google Analytics uses technologies that allow the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to a Google server in the United States and stored there. The data transfer to the USA is based on the European Commission’s standard contractual clauses. For details, please refer to: https://business.safety.google/adscontrollerterms/sccs/

META PLUGINS (FACEBOOK / INSTAGRAM – LIKE & SHARE BUTTONS)

This website integrates plugins from the social network Meta (Instagram and Facebook). The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, as stated by Meta, the collected data is also transferred to the United States and other third countries. You can recognize the Meta plugins by the presence of the Facebook logo, Instagram logo, “Share” button, or the “Like” button on this website. An overview of the plugins can be found here: https://developers.facebook.com/docs/plugins/?locale=en_US
When you visit this website, a direct connection is established between your browser and the Meta server via the plugin. Meta thereby receives the information that you have visited this website with your IP address. If you click the Facebook or Instagram “Like” button while logged into your Facebook account or Instagram account, you can link the content of this website to your Facebook or Instagram profile. This allows Meta to associate your visit to this website with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data or its use by Meta. Further information can be found in Meta’s privacy policy at: https://www.facebook.com/privacy/center/
If you do not want Meta to associate your visit to this website with your Facebook or Instagram user account, please decline your consent in the cookie settings. As the website operator, we have a legitimate interest in achieving the widest possible visibility on social media. Consent can be revoked at any time. To the extent that personal data is collected and transmitted to Meta through the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland share joint responsibility for this data processing. Joint responsibility is limited exclusively to the collection of data and its transmission to Meta. The processing carried out by Meta after transmission is not part of the joint responsibility. Our mutual obligations have been documented in an agreement on joint processing. According to this agreement, we are responsible for providing data protection information when using the Meta tool and for the data protection-compliant implementation of the tool on our website. Meta is responsible for the data security of its products. You can directly assert your rights as a data subject (e.g., requests for information) regarding the data processed by Meta. If you assert your rights as a data subject with us, we are obligated to forward these to Meta. The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://www.facebook.com/privacy/center/

VIMEO

This website utilizes plugins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. When you visit one of our pages equipped with a Vimeo video, a connection is established to Vimeo’s servers. In this process, information about which of our pages you have visited is transmitted to the Vimeo server. Vimeo also obtains your IP address. This applies even if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to the Vimeo server in the USA. If you are logged into your Vimeo account, you allow Vimeo to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your Vimeo account. Vimeo uses cookies or similar recognition technologies for recognizing website visitors. The use of Vimeo is in the interest of presenting our online offers in an appealing manner. Consent can be revoked at any time. The data transfer to the USA is based on the standard contractual clauses of the European Commission and, as stated by Vimeo, on “legitimate business interests”. Details can be found here: https://vimeo.com/privacy

SOCIAL MEDIA PRESENCE

We maintain online presences within social networks and platforms to communicate with customers, interested parties, and users active there, and to provide them with information about our services. We would like to point out that user data can be processed outside the scope of the European Union. This may pose risks for users, as, for example, enforcing user rights could be more challenging. Regarding US providers certified under the Privacy Shield, we would like to emphasize that they commit to adhering to the EU’s data protection standards. Furthermore, user data is generally processed for market research and advertising purposes. Usage profiles can be created from user behavior and resulting interests, which can then be used, for instance, to display advertisements within and outside the platforms that presumably match users’ interests. For these purposes, cookies are usually stored on users’ computers, storing user behavior and interests. Additionally, data can be stored in user profiles independently of the devices users are using (especially when users are members of the respective platforms and logged in). The processing of users’ personal data is based on our legitimate interests in effectively informing and communicating with users. In the case of inquiries and the assertion of user rights, we would like to point out that these are best addressed directly to the respective provider. Only the providers have access to users’ data and can take appropriate measures and provide information directly.
Facebook/Instagram: https://privacycenter.instagram.com/
YouTube: https://www.youtube.com/intl/en_us/howyoutubeworks/our-commitments/protecting-user-data/

THIRD-PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third-parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third-party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

CHILDREN’S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

For security reasons and to protect the transmission of confidential content, this page uses SSL encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the padlock symbol in your browser bar. When SSL encryption is activated, the data you transmit to us cannot be read by third parties.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info[at]silvata.com. We will respond to your request in accordance with applicable law. You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info[at]silvata.com. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

CONTACT

If you have any queries or concerns about the processing of your information that is available with us, you may email us: info[at]silvata.com or contact as at Silvata LDA, Rua Vicente de Almeida de Eça 61 J, P-3800-276 Aveiro. We will address your concerns in accordance with applicable law.

 
Last update: 17-Nov-2023 | Effective date: 17-Nov-2023